Qube Support

 
Open a case based on your current support agreement
FULLY MANAGED SUPPORT

Fully Managed

  • Proactive monitoring of environment.
  • Updates, patches, and automated reporting.
  • Includes Moves, Adds, and Changes 
    • Monday though Friday
    • 8am-5pm
    • 4 hour SLA
  • Emergency Support
    • 24×7
    • 2 Hour SLA
  • Single Support Number 
    • Cisco and Meraki Case Management Support 
    • Cisco Meraki Case Escalation Support
Open a Case
CO-MANAGED SUPPORT

Co-Managed

  • Proactive monitoring of environment.
  • Updates, patches, and automated reporting.
  • Cisco Meraki is primary contact for tech support.
  • Cisco Meraki Case Emergency Escalation Support
    • 24×7 
    • 4hr SLA
Open a Case
SELF-MANAGED SUPPORT

Self Managed

  • Cisco Meraki is Primary Support
    • Meraki Support: https://meraki.cisco.com/support/
    • Cisco Spark Support: https://support.ciscospark.com
    • General Cisco Support: https://www.cisco.com/c/en/us/support/index.html
  • Ubiquity Support is best-effort and billed at T&M rates:
    • $150 Standard Support
    • $185 Senior Engineering
    • Weekend and Holiday rates at 1.5x T&M rates 
Open a Case

Fully Managed and Co-Managed Support applies to Qube solutions and products purchased and configured by Ubiquity only.

Emergency Support
866.618.8850
support@qube.tech